Refund policy

All the products provided through this website are custom products made as per your order and specifications and have no re-sale value, therefore are non-refundable. 

We observe a 9-day reporting policy, which means you have 9 days after receiving your item to report a problem in the manufacturing of the product to claims@AllwinPrinters.ca. After elapsing 9 days, no claims will be entertained.

To be eligible for a remanufacture, you will have to prove that the defect is a manufacturing defect like bad quality of stock or print. Please email clear pictures explaining the nature of the defect to claims@AllwinPrinters.ca. We may occasionally request that we pick up the printed material prior to reprint. 

If we agree with your complain, we will remanufacture and ship the product on priority basis. However, it will take its due course of time. 

Please note that all production and shipping times are estimates. Any unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be accepted as valid grounds for order cancellation.

Damages and issues
Please inspect your order upon reception and contact us immediately (claims@AllwinPrinters.ca) if the item has damaged during shipping or if you have received a wrong item, so that we can evaluate the issue and make it right.

Exceptions 

If the problem pertains to contents or design, we cannot be held responsible for that if,

• the artwork was provided by you, or
• if you had approved the artwork prepared by us.